Returns & Exchanges

We want you to love your canvas. Here is how returns work at Canvas Done.

Change of mind returns

• You can return an item within 14 days of delivery.
• The canvas must be new and in the same condition you received it, in its original packaging.
• Return shipping is paid by the buyer.
• A 20% restocking fee is deducted from your refund.
• If you would like us to send you a prepaid return label, a total of 30% is deducted from your refund (restocking fee plus the return label).

Damaged or wrong item

If your order arrives damaged, has a printing defect or is not what you ordered, email info@canvasdone.com within 14 days of delivery with your order number. We will send a replacement or a refund, and you will not pay anything for it.

So we can file the claim with the shipping carrier, please send 7 to 8 clear photos:

• The damaged area of the canvas, up close
• The whole canvas, front and back
• The shipping box from the front and the back
• The shipping box from the left and right sides
• The shipping label on the box

Please keep the box and all packaging until your claim is finished. The carrier may ask to see them.

How to start a return

Email info@canvasdone.com with your order number and the reason for the return. We will reply with return instructions. Please do not send items back without contacting us first.

Refunds

Refunds go back to your original payment method after we receive and check the item. Your bank or PayPal may take a few business days to show the refund.